Helen Bernatek

There was a few hiccups with my name when signing , but Helen was able to get everything fixed for us. She was also able to answer all my questions and was very professional!

Helen and her team were a huge sense of relief! We originated with a different lender that was not familiar with the VA process. They made me jump through many hoops and I had to clarify simple things too many times, things a VA lender should be familiar with. They couldn't help us right away and asked us to try again in about a month. When they said try again, we were already living in the house under lease with intentions to close after the lender said we should have no issues closing on time. Naturally, we lost trust and faith in their ability to see this through after putting us in a very bad situation with an unhappy seller. My initial thoughts "I should have started with Guild" as my research suggested they are familiar with Veterans and their needs. Hindsight being 20/20, my real estate agent was dumb as rocks and we should have challenged her thinking instead of trusting her when she recommended the initial lending team. What a nightmare! A family member recommended Helens Money Team as they shared their experience with me. We were intrigued and hopeful. I called Helen and told her my story. She gave me the opportunity to share how I felt about being taken advantage of as my real estate agent represented both sides, mostly the seller. Soon as she started speaking my language, I immidiately felt at ease. I didn't have to explain things that were considered common knowledge, and she quickly shared the fix-actions the other lender could have done instead of making me jump through hoops. Jumping through these hoops was not only extensive and time consuming, but a waste of time. Speaking with Helen, I knew right away, I was speaking with an expert. Helen and her team managed to help us close 30 days ahead of what the other lender said they can do. She didn't make me jump through hoops. She kept us at ease and confident in her ability to communicate clearly. Helen never made promises; and her team delivered. I'm a First Sergeant in the USAF, a critical leadership role at the top of the organization. People are my business. My job involves being resourceful and solving complex people problems. I essentially take care of the people, so the people can focus on the mission. Helen was the First Sergeant we needed. We are lifelong clients and will always recommend our military family and friends to Helens Money Team and Guild Mortgage.

I have loved working with Helen and her team for years

I had previously dealt with Helen on another mortgage and she was great again! I knew she would do everything possible to make it as smooth a process as possible. I have confidence in her knowledge and experience that everything is done correctly.

Helen and team are my go to lender for my clients! They really take the time to educate buyers about the loan process and walk them through each step of the way! From an agent side, they keep me in the loop at every step, great communication!

communication, and great client education!