Jim Bakhtiar

From start to finish, Guild Mortgage exceeded every expectation I had for the home loan process. Buying a home can be stressful, but working with Jim Bakhtiar, Kristie Kiley, and the entire team at Guild made it feel seamless and even enjoyable. Jim was everything you’d want in a loan officer—knowledgeable, responsive, and incredibly patient. He walked me through each step with clarity and confidence, always available to answer questions or provide updates. His calm, steady presence made all the difference, especially during moments that could’ve felt overwhelming. Kristie was a rockstar throughout the entire process—organized, upbeat, and always one step ahead. She made sure everything stayed on track and communicated clearly about what was needed and when. I never once felt in the dark, and that level of transparency is something I truly appreciated. What impressed me most was how well the entire Guild team worked together. It didn’t matter who I was communicating with—everyone was friendly, professional, and genuinely invested in helping me succeed. The coordination behind the scenes was smooth and efficient, and every deadline was hit without a hitch. This wasn’t just a transaction—it felt like a team effort, and I always felt like the top priority. If you’re looking for a mortgage lender who combines expertise with outstanding customer service, Guild Mortgage is the one. I couldn’t be more grateful to Jim, Kristie, and the rest of the Guild team for helping me make this dream a reality.

Kristie Kiley was increadible. She explained things in a way that I could understand. Mireya was also very helpful.

Super helpful and willing to work hard for your best interest.

From start to finish, Guild Mortgage exceeded every expectation I had for the home loan process. Buying a home can be stressful, but working with Jim Bakhtiar, Kristie Kiley, and the entire team at Guild made it feel seamless and even enjoyable. Jim was everything you’d want in a loan officer—knowledgeable, responsive, and incredibly patient. He walked me through each step with clarity and confidence, always available to answer questions or provide updates. His calm, steady presence made all the difference, especially during moments that could’ve felt overwhelming. Kristie was a rockstar throughout the entire process—organized, upbeat, and always one step ahead. She made sure everything stayed on track and communicated clearly about what was needed and when. I never once felt in the dark, and that level of transparency is something I truly appreciated. What impressed me most was how well the entire Guild team worked together. It didn’t matter who I was communicating with—everyone was friendly, professional, and genuinely invested in helping me succeed. The coordination behind the scenes was smooth and efficient, and every deadline was hit without a hitch. This wasn’t just a transaction—it felt like a team effort, and I always felt like the top priority. If you’re looking for a mortgage lender who combines expertise with outstanding customer service, Guild Mortgage is the one. I couldn’t be more grateful to Jim, Kristie, and the rest of the Guild team for helping me make this dream a reality.

Great communication and always getting my questions answered and explained to me.

We had an excellent experience—everyone was incredibly friendly, knowledgeable, and made the entire process smooth and stress-free. Highly recommend!