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The whole process was as straight forward and easy as it can be. RMS was really helpful in several ways from helping us to understand the process and documents to referring certain service providers that were able to provide better rates. Overall we are very happy we went with RMS for our mortgage!
My experience with RMS was beyond exceptional. The app used to submit my application was easy to use and provided step by step updates. Paul was excellent and maintained availability to me 24/7 for all the questions I had throughout the process. I couldn't recommend their team more highly and I'm so grateful in their part for getting our family into a home!
Paul Alexandre Matos and Sandy Parnell plus all the many other members of the Team were amazing as they worked tirelessly to successfully refinance our mortgage. They were so efficient and easy to work with. The process was longer than expected however that was due to the complexity of our situation. During a pandemic to have our mortgage and remodification loan combined into 1 new mortgage payment at a lower interest rate is such a relief and we owe it to Paul Sandy and the RMS Team! Sandy was amazing throughout the process and worked with me during late hours after I was home from work and able to get to the emails. Paul and Sandy were there to explain any questions I had. They were always professional and always patient. I will definitely use RMS for any future mortgage needs. Thank you Paul and Sandy and the entire RMS Team so very much for successfully refinancing our mortgage. We are eternally grateful.