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Carlene Shannon

Branch Manager

26 North Main Street, Suite 1b, Southington, CT 06489
Own what matters

About Me

Your satisfaction is my success. Your referrals are my future! I take pleasure in assisting all of my clients in placing the pieces of the mortgage application puzzle together. I pride myself on being there for my customers before, during, and after the loan transaction, which builds a lifelong, trusted relationship. I have been a consultant to many, assisting with one of the most important financial decisions a person can make.

I joined the Residential Mortgage Services family in 2012 and have over twenty years of experience in the mortgage industry, working in various roles throughout the entire process. In her spare time, I am an avid foodie and enjoy boating and traveling.

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Let’s find the right home loan for you

We have loan options to fit every situation, from down payment assistance programs for first-time homebuyers to government-sponsored programs for military families and rural residents or jumbo loans in high-cost markets.

Down payment assistance

Down payment assistance

If you’re purchasing your first home, you have options to buy without saving a full down payment. Down payment assistance (DPA) programs can help with your down payment in the form of a loan or grant that is often forgiven over time.
FHA

FHA

If you’re looking to buy on a tight budget, these loans are a great option. It’s easier to qualify for FHA loans because they carry lower credit score requirements and lower down payment options starting at 3.5% down. They’re also insured by the Federal Housing Administration (FHA) and only issued by FHA-approved lenders.
VA

VA

If you’re an active member of the military or a veteran, a VA loan can help you save money with no down payment and lower closing costs. VA loans also have lower interest rates, meaning you’ll save money over the life of your loan. A VA loan is a program created and guaranteed by the Department of Veterans Affairs (VA) specifically for eligible military veterans, service members and their spouses.

All loans are subject to underwriter approval; terms and conditions may apply. Subject to change without notice.

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Testimonials

Testimonials
4.96 out of 5.0 stars
5.0
5.0
4.81
5.0
Adria
Sep 14, 2023
Verified

Carlene is professional and extremely knowledgeable. She's very responsive and answered any questions I had. Highly recommend.
Alison
Sep 08, 2023
Verified

I'm a first time homebuyer and going into the mortgage process, I really needed someone who was patient and would explain everything to me. Carlene is wonderful and did just that! I had a lot of questions and she always replied back to me quickly and explained everything to me step by step. She made this process easy and I really enjoyed working with her!
Kristen
Sep 07, 2023
Verified

Carlene is super responsive and so helpful. Her mortgage knowledge is second to none. I count on her to advise my clients to best suit their needs and I am so impressed. She is professional and trustworthy. She and her team make it happen and I feel confident sending all my clients her way. 5+stars
Emily
Aug 30, 2023
Verified

As a young, first time home buyer I can not express how beyond helpful Carlene has been. She has guided me throughout the whole process, explained information to me if I didn’t understand, shared amazing resources and also introduced me to a great team. She is the best!!!!!
ceynnon b
Aug 28, 2023
Verified

Carlene and the Guild team did an amazing job helping my first time homebuyer navigate what can be a very confusing process. I will definitely be referring future buyers to this team. Thank you for helping me bring this buyer to the closing table and making her dream of homeownership come true!
Ceynnon
Aug 28, 2023
Verified

Carlene and the Guild team did an amazing job helping my first time homebuyer navigate what can be a very confusing process. I will definitely be referring future buyers to this team. Thank you for helping me bring this buyer to the closing table and making her dream of homeownership come true!

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Awards

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Causes I'm
passionate about

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NMLS ID #403116
I am authorized to do business in the states of Connecticut, Florida, Massachusetts and New Hampshire. MA Mortgage Lender License #MC3274; MA Mortgage Broker License #MC3274; MA MLO Lic # 403116;