The most difficult aspect of creating a positive customer service experience is correctly setting expectations and communicating thoroughly. It can't be done without a system and a team, and we have both. Buying a home is not something someone does regularly. For some, it is the biggest purchase of their lives. The client should have a detailed consultation, know exactly what to expect, and trust that the professional they've chosen has their best interests in mind and will steer them back onto the right course if something goes wrong. When we get to the closing table and a buyers tells me "there were no surprises, it went just like you said," that's the biggest compliment I can get.
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Joe Long with Guild Mortgage is the best in the business! Without fail, he is consistently there for my clients, even on weekends and holidays. He is always willing to answer questions that I or my clients have, and he is almost always able to find a solution for even the most difficult of situations. I tell my clients that "if anyone can get it done, it's Joe!"
Joe and his team always do a great job educating and communicating with the buyers. Always a smooth process and great problem solving abilities. If Joe's team is on the lending side, I'm confident in the buyer's ability to succeed.