Matt James

Matt made the mortgage process incredibly easy, and explained every step along the way. His knowledge of the market and how to position my mortgage were crucial during the house buying process. Thank you, Matt!

Matt and his team were easy to reach, no matter what I needed help

Matt was open and forthcoming throughout the process and responsive when we had questions so that we got the answers required or he ran the answers down to clarify.

Matt kept us informed at every stage of the process. I do not look forward to the day when the mortgage is sold to a bank that does not have the same level of customer service as Tidewater.

Cher was amazing with helping once I was able to get her on the phone. She went above and beyond to help gather the information needed while we were in South Africa. I would suggest to provide better guidance when trying to pull transactions from sources like Venmo and new accounts. This was the one thing that really tripped us up in getting information over due to the nature of the accounts and what access was actually had towards statements. Also, if you would provide up front everything you may think you would need I feel that would help guide clients on what to expect and can get things around quickly and over to you all in a timely manor. Our case was different since we were out of the country when all this took place but had we had that info before leaving we could have provided it prior to departure.