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Thank you from the bottom of my heart for your assistance in obtaining loan approval for all of my clients. You never give up, whether qualifying a client takes one day or three to six months. Thank you for always accepting my most difficult clients, even when other loan officers refused them, and for making the situation work in their favor. Because of your industry expertise in securing mortgage approvals for my clients' dream homes, my company broke sales records in 2022. Your communication with clients and third parties is unparalleled in the industry. I will always recommend you as the BEST loan officer because your knowledge of the process, guidelines, and solutions is among the best in the industry. I look forward to conducting all business with you in 2023.
Evelyn was great throughout the entire loan process. She took the time to explain each step and answer every questions that I had which was a lot. She worked diligently to find the best loan and rate for me. She went above and beyond to help ensure that the loan process was smooth and as 'painless' as possible. I would recommend Guild Mortgage and especially Evelyn Ritchie to anyone that is looking for a home loan!!
Attn: Texas Applicants:
Consumers wishing to file a complaint against a company or a residential mortgage loan originator should complete and send a complaint form to the Texas Department of Savings and Mortgage Lending, 2601 North Lamar, Suite 201, Austin, Texas 78705. Complaint forms and instructions may be obtained from the Department’s website at www.sml.texas.gov. A toll-free consumer hotline is available at 1-877-276-5550.
The Department maintains a recovery fund to make payments of certain actual out of pocket damages sustained by borrowers caused by acts of licensed residential mortgage loan originators. A written application for reimbursement from the recovery fund must be filed with and investigated by the Department prior to the payment of a claim. For more information about the recovery fund, please consult the Department’s website at www.sml.texas.gov