Jefferson Aldredge

Was our first time buying a house and they were able to explain it every step of the way. Very friendly and answered all of our question.

We had a problem with the closing disclosure and an item was left off. It was corrected so we could close on time and not delay funding. Another problem glitch the morning of closing and Jefferson answered his phone and got it corrected immediately.

It's rare to find a TEAM that so in tune with all the steps needing to be executed in a given process, but every interaction with each team member was exceptional. I had several questions throughout the process, ranging from "Why am I on this product", to "Why am I receiving this rate, and "I don't fully understand what I am to bring to the closing table." No only were my questions answered, but I was blown away by the speed in which they were answered. I mean, you expect to have your questions answered, but this team did not let one question sit for longer than a few hours before responding with relevant information which sometimes came in the form of an actual phone call! IMPRESSIVE!!! If I had employees who I trusted to run my business, I'd want them to model this team because they just flat out get it!

The people and the service

As a realtor, my clients and I always have a great experience with Jefferson with Guild Mortgage. They know how to make this a smooth an rewarding experience.

I've always thought that getting financing for a home would be a challenge, not because of credit or money, but because of the time and paperwork that would be involved. Guild Mortgage made the process so easy! Between the one-on-one explanations, and the video that was sent explaining everything, I could not have asked for a better experience.