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Select from hundreds of loan products tailored to your needs
Building trust, one borrower at a time.
Find out how we performed in the J.D. Power 2025 U.S. Mortgage Servicer Satisfaction Study.
About me
As the Senior Loan Officer at Guild Mortgage - Team Case in Medford, Oregon, I lead a nationally recognized team alongside my business partner, Chris Richey. Together, we bring decades of combined experience, a deep commitment to client care, and a passion for helping people achieve their homeownership dreams.
I specialize in guiding clients through the mortgage process with clarity, compassion, and confidence. Whether you're a first-time buyer, a veteran, or refinancing your current home, I'm here to ensure your experience is smooth, transparent, and tailored to your unique needs.
At Team Case, we pride ourselves on award-winning service, offering a wide range of loan products - from down payment assistance to jumbo and energy-efficient loans. My approach is rooted in listening first, understanding your goals, and crafting solutions that truly fit your life.
Let's find the right home loan for you
We have loan options to fit every situation, from down payment assistance programs for first-time homebuyers to government-sponsored programs for military families and rural residents or jumbo loans in high-cost markets.

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Testimonials
The rating and reviews below represent my top reviews. Read all customer reviews here.
4.91 out of 5.0 stars
4.9
5.0
4.9
Ryan J.
Nov 3, 2025
Heather and her crew are absolutely top notch. They are consistently knowledgeable, professional, and communicate prompt...See more
Cherryl
Nov 3, 2025
Guild Mortgage has the best team, good hearted people and they truly care about their customer. my overall...See more
Ryan
Nov 3, 2025
I was on the seller side for this one but communication was still great! Heather never misses a beat an...See more
Marissa
Nov 2, 2025
Chris Richey went above and beyond for us every step of the way. We were confident that he always had our ...See more
Alex
Nov 2, 2025
Always a great experience working with Heather Case! Very smooth transaction and fantastic communication!
Gary
Nov 2, 2025
The task was done quickly, accurately, professionly and friendly.
NMLS ID #1452909
I am authorized to do business in the states of California, Idaho, Oregon and Washington. Licensed by the Department of Financial Protection and Innovation under the California Residential Mortgage Lending Act; OR ML-176;





