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Heather Case
Loan Officer
NMLS# 1452909Let’s find the right home loan for you
We have loan options to fit every situation, from down payment assistance programs for first-time homebuyers to government-sponsored programs for military families and rural residents or jumbo loans in high-cost markets.
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Testimonials
Testimonials
The rating and reviews below represent my top
reviews.
Read all customer reviews here.
4.9 out of 5.0 stars




Beverly
Jul 28, 2025
Medford, OR

Verified
Very smooth transaction from start to finsh Heather truly seemed to care about my needs
Candice
Jul 23, 2025
Grants Pass, OR

Verified
Great communication even with my crazy schedule. Everyone was amazingly helpful and knowledgeable Huge thanks to Chris keeping me updated
Lynn
Jul 16, 2025
Medford, OR

Verified
Heather made me feel comfortable and valued. The process flowed and all my questions were answered promptly.
Andrea A
Jul 16, 2025

Verified
A Big Shout-Out to Team Case at Guild Mortgage! You know how sometimes you just click with people who get it? That's exactly how I feel about Team Case at Guild Mortgage. They recently helped my client, Barbara, fund her amazing new home, and honestly, their support was just incredible. They put so much heart and smarts into it, and it truly showed! Barbara's journey was pretty special. After losing her husband a few years back, this was her first time buying a home completely on her own. Talk about a huge step! So, yeah, she was understandably a little (okay, a lot!) nervous and had a gazillion questions. Fun fact: she actually got pre-approved with them over a year ago, which just goes to show how much personalized care they put into every situation. From our very first chat and all the way through the whole process, Chris, Heather, and the rest of Team Case were absolute gems. Patience? They've got it in spades! They always took all the time Barbara needed, explaining everything in a way that just made sense. And for those tricky online bits, they'd literally walk her through it on the phone, step by step. Their kindness, genuine care, and total professionalism turned what could've been a super stressful experience into something that felt totally manageable and even, dare I say, empowering for Barbara. Their commitment really shone bright when we hit a snag: an earlier deal fell through because of the seller. That could have been a real gut punch for Barbara. But Team Case? They jumped right in, not just with solid advice but with a comforting presence too. They quickly figured things out, guided us on what to do next, and made sure Barbara's interests were totally protected, all while keeping things calm and steady. Their ability to handle curveballs and keep the support flowing was truly top-notch. For Barbara, this new home isn't just a place to live; it's the start of a fantastic new chapter, a spot where she can create fresh memories and find her peace. And thanks to Team Case's hard work, their big hearts, and their expert guidance, she's now absolutely thrilled and so relieved to have found her perfect new home. And hey, as Barbara's broker, I've got to give a special shout-out to their communication and support for me throughout all this. Seriously, it was next-level awesome and truly unmatched. So, to Chris, Heather, and the whole dedicated Team Case at Guild Mortgage – you guys are simply the best! You didn't just help close a deal; you helped make a dream come true and were there every single step of the way. From the bottom of our hearts, a massive thank you! You're simply the best.
Barbara
Jul 12, 2025
Central Point, OR

Verified
Everyone was helpful and gracious!
Lia
Jul 11, 2025
Klamath Falls, OR

Verified
Smooth transaction, fast response time, friendliness, and professionalism.
NMLS ID #1452909
I am authorized to do business in the states of California, Idaho, Oregon and Washington. Licensed by the Department of Financial Protection and Innovation under the California Residential Mortgage Lending Act; OR ML-176;
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