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Building trust, one borrower at a time.
Find out how we performed in the J.D. Power 2025 U.S. Mortgage Servicer Satisfaction Study.
About me
As the Senior Loan Officer at Guild Mortgage - Team Case in Medford, Oregon, I lead a nationally recognized team alongside my business partner, Chris Richey. Together, we bring decades of combined experience, a deep commitment to client care, and a passion for helping people achieve their homeownership dreams.
I specialize in guiding clients through the mortgage process with clarity, compassion, and confidence. Whether you're a first-time buyer, a veteran, or refinancing your current home, I'm here to ensure your experience is smooth, transparent, and tailored to your unique needs.
At Team Case, we pride ourselves on award-winning service, offering a wide range of loan products - from down payment assistance to jumbo and energy-efficient loans. My approach is rooted in listening first, understanding your goals, and crafting solutions that truly fit your life.
Let's find the right home loan for you
We have loan options to fit every situation, from down payment assistance programs for first-time homebuyers to government-sponsored programs for military families and rural residents or jumbo loans in high-cost markets.

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Testimonials
The rating and reviews below represent my top reviews. Read all customer reviews here.
4.9 out of 5.0 stars
4.9
5.0
4.9
Martin
Dec 23, 2025
Central Point, OR
Heather and her team were very communicative and knowledgeable throughout the process. We appreciated all the updates an...See more
Thomas
Dec 21, 2025
White City, OR
they where very helpful and made the process easy .
Janet
Dec 18, 2025
Central Point, OR
Appreciate that I was kept up to date on my loan process . Very friendl and courteous. Would highly recommend Gui...See more
Anthony
Dec 18, 2025
Crescent City, CA
i would have givin an outstandi rating up until the end. I am big on communication and I felt that the b...See more
Herbert
Dec 18, 2025
Central Point, OR
Guild always made time for me when I needed to meet in person. All questions were answered promptly and communication wa...See more
Jamye
Dec 18, 2025
White City, OR
First time home buyer. Overall it was a fairly smooth transaction. Everyone was very friendly.
NMLS ID #1452909
I am authorized to do business in the states of California, Idaho, Oregon and Washington. Licensed by the Department of Financial Protection and Innovation under the California Residential Mortgage Lending Act; OR ML-176;





