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Heather Case

Loan Officer

NMLS# 1452909

About me

As the Senior Loan Officer at Guild Mortgage - Team Case in Medford, Oregon, I lead a nationally recognized team alongside my business partner, Chris Richey. Together, we bring decades of combined experience, a deep commitment to client care, and a passion for helping people achieve their homeownership dreams. I specialize in guiding clients through the mortgage process with clarity, compassion, and confidence. Whether you're a first-time buyer, a veteran, or refinancing your current home, I'm here to ensure your experience is smooth, transparent, and tailored to your unique needs. At Team Case, we pride ourselves on award-winning service, offering a wide range of loan products - from down payment assistance to jumbo and energy-efficient loans. My approach is rooted in listening first, understanding your goals, and crafting solutions that truly fit your life.

Let's find the right home loan for you

We have loan options to fit every situation, from down payment assistance programs for first-time homebuyers to government-sponsored programs for military families and rural residents or jumbo loans in high-cost markets.

Meet my team

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I work closely with my team of specialists to get you the financing you need. See what each member brings to the team.

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Home equity insights

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Testimonials

The rating and reviews below represent my top reviews. Read all customer reviews here.
4.91 out of 5.0 stars
Experience logo
4.9
Google logo
5.0
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4.9
Makenzie R.
Feb 24, 2026
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Heather and Chris did the most amazing job finding me the best loan option and interest rate. They were both incredibly ...See more
Andrea A.
Feb 24, 2026
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A Big Shout-Out to Team Case at Guild Mortgage! You know how sometimes you just click with people who get it? That's exa...See more
Michele L.
Feb 24, 2026
Google logo
Chris is great! He was very helpful and easy to work with.
Leanne
Feb 10, 2026
Medford, OR
Experience logo
The loan process was seamless and well coordinated. The team was incredibly accessible, responsive, and supportive, espe...See more
Reese
Feb 5, 2026
Medford, OR
Experience logo
It was a very smooth process overall, which felt very reassuring considering how big of decision buying a home is. Profe...See more
Julianne
Feb 3, 2026
Medford, OR
Experience logo
The consistent communication and on-time closing were awesome.

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Awards

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Causes & Memberships

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NMLS ID #1452909

I am authorized to do business in the states of California, Idaho, Oregon and Washington. Licensed by the Department of Financial Protection and Innovation under the California Residential Mortgage Lending Act; OR ML-176;

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