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Together, We Make Home Happen

Your trusted mortgage team, guiding every step of the way.

Building trust, one borrower at a time.

Find out how we performed in the J.D. Power 2025 U.S. Mortgage Servicer Satisfaction Study.

About me

As the Senior Loan Officer at Guild Mortgage - Team Case in Medford, Oregon, I lead a nationally recognized team alongside my business partner, Chris Richey. Together, we bring decades of combined experience, a deep commitment to client care, and a passion for helping people achieve their homeownership dreams. I specialize in guiding clients through the mortgage process with clarity, compassion, and confidence. Whether you're a first-time buyer, a veteran, or refinancing your current home, I'm here to ensure your experience is smooth, transparent, and tailored to your unique needs. At Team Case, we pride ourselves on award-winning service, offering a wide range of loan products - from down payment assistance to jumbo and energy-efficient loans. My approach is rooted in listening first, understanding your goals, and crafting solutions that truly fit your life.

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Meet my team

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I work closely with my team of specialists to get you the financing you need. See what each member brings to the team.

Let’s find the right home loan for you

We have loan options to fit every situation, from down payment assistance programs for first-time homebuyers to government-sponsored programs for military families and rural residents or jumbo loans in high-cost markets.

Product Info

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Testimonials

Testimonials
4.9 out of 5.0 stars
4.89
4.96
Gary
Oct 21, 2025
Medford, OR
Verified

The task was done quickly, accurately, professionly and friendly.
Alex
Oct 22, 2025
Talent, OR
Verified

Always a great experience working with Heather Case! Very smooth transaction and fantastic communication!
Marissa
Oct 15, 2025
Medford, OR
Verified

Chris Richey went above and beyond for us every step of the way. We were confident that he always had our best interests in mind and we always trusted his advice. We recommend Team Case to everyone we know!
Anna G
Oct 13, 2025
Verified

I am a first time homebuyer who was referred by my agent to Team Case at Guild and I couldn’t be happier. Heather and her team were amazing! Very responsive and took time and care to explain the process so we knew what to expect.
Anna
Oct 13, 2025
Medford, OR
Verified

Heather and her team were amazing! Very responsive and took time and care to explain the process so we knew what to expect.
Hunter
Oct 02, 2025
Medford, OR
Verified

Very helpful and great work ethic.

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Awards

Scotsman Guide Award

Causes & Memberships

member of Guild Giving
NMLS ID #1452909
I am authorized to do business in the states of California, Idaho, Oregon and Washington. Licensed by the Department of Financial Protection and Innovation under the California Residential Mortgage Lending Act; OR ML-176;