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The home loan landscape is ever-changing. At Team Case, our experienced staff works hard to provide our clients with the best and most up-to-date programs and offers in the business, delivered with a superior level of service.Read more

The home loan landscape is ever-changing. At Team Case, our experienced staff works hard to provide our clients with the best and most up-to-date programs and offers in the business, delivered with a superior level of service.

 

To ensure a great experience, our team collaborates through three key phases of the loan:

 

Phase 1: Application and Documentation:

Our licensed loan officers are here to assist you in completing your application, running a pre-qualification and gathering all the required documentation needed to obtain a full pre-approval.

Phase 2: Pre-Approval:

Once we have received your application and documentation, a "loan structuring specialist" will thoroughly review the documents you have provided, get you pre-approved, and call you to review all the loan options available to you. This ensures a solid pre-approval that will decrease your stress while in contract. They are also available to run payment scenarios and write pre-approval letters as you are house hunting.

Phase 3: Closing coordinator:

Once you have selected a property, you will be assigned a closing coordinator that will hold your hand from contract to closing. They are VERY experienced and will answer all your questions, help navigate underwriting, and communicate all important milestones during the transaction.

We are here to serve our customers and appreciate you more than you know.

Thank you again for allowing Team Case to serve you!

Awards

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Causes and Memberships

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Testimonials

4.96 (768 reviews)
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5.0
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5.0
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5.0
Heather Case and guild mortgage were super easy to work with. Very knowledgeable and gave 110 percent throughout the whole home buying process. We will definitely be using them again in the future! Highly recommend.
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Emily B.

Aug 3, 2026

Heather and the entire Case team were amazing! They navigated tough situations, helped our family jump through a lot of hoops, and got our Son and Daughter in law into their first home. We are so grateful.
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Carrie D.

July 21, 2026

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Meet our team

I work closely with my team of specialists to get you the financing you need. See what each member brings to the team.

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Chris Richey

Loan Officer | NMLS #1413816

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Heather Case-Hail

Loan Officer | NMLS #1452909

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Ralph Green

Loan Officer| NMLS #866906

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Laura Mercier

Loan Officer | NMLS #590502

Ready to get started?

Get in touch to discuss your home financing goals and explore next steps together.

Office Hours

Monday - Friday

Saturday

Sunday

8:00AM - 5:00PM

Closed

Closed

Monday - Friday

8:00AM - 5:00PM

Saturday

Closed

Sunday

Closed

NMLS ID #391610

I am authorized to do business in the states of California, Idaho, Oregon and Washington. Licensed by the Department of Financial Protection and Innovation under the California Residential Mortgage Lending Act; OR ML-176;

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Find the loan that works for you

See what we offer

Whether you’re buying your first home, exploring down payment assistance, relocating for military service or purchasing in a high-cost market, Guild offers a range of loan programs designed to meet different needs and situations.

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