Skip to content

About me

The home loan landscape is ever-changing. At Team Case, our experienced staff works hard to provide our clients with the best and most up-to-date programs and offers in the business, delivered with a superior level of service.Read more

The home loan landscape is ever-changing. At Team Case, our experienced staff works hard to provide our clients with the best and most up-to-date programs and offers in the business, delivered with a superior level of service.

 

To ensure a great experience, our team collaborates through three key phases of the loan:

 

Phase 1: Application and Documentation:

Our licensed loan officers are here to assist you in completing your application, running a pre-qualification and gathering all the required documentation needed to obtain a full pre-approval.

Phase 2: Pre-Approval:

Once we have received your application and documentation, a "loan structuring specialist" will thoroughly review the documents you have provided, get you pre-approved, and call you to review all the loan options available to you. This ensures a solid pre-approval that will decrease your stress while in contract. They are also available to run payment scenarios and write pre-approval letters as you are house hunting.

Phase 3: Closing coordinator:

Once you have selected a property, you will be assigned a closing coordinator that will hold your hand from contract to closing. They are VERY experienced and will answer all your questions, help navigate underwriting, and communicate all important milestones during the transaction.

We are here to serve our customers and appreciate you more than you know.

Thank you again for allowing Team Case to serve you!

Awards

Image of an award
Image of an award
Image of an award
Image of an award

Causes and Memberships

Image of an cause

Testimonials

4.96 (729 reviews)
Zillow logo
5.0
Google logo
5.0
Third party logo
5.0
Hands down the absolute best/easiest real estate transaction I've ever done. Start to finish in under 30 days without a single hiccup or slow down. This team is on top of every aspect of the transaction. I could not recommend them more.
Google logo
Frank B.

Feb 24, 2026

Hands on experience! Don't think it would have happened without the team and guidance!
Google logo
Sharon B.

Feb 24, 2026

Team Logo

Meet our team

I work closely with my team of specialists to get you the financing you need. See what each member brings to the team.

Image

Laura Mercier

Loan Officer | NMLS #590502

Laura has been in the mortgage industry since 1997. As a “loan structuring specialist"", she will thoroughly review the documents you have provided, research loan programs and guidelines, get you pre-approved, and call you to review all the loan options available to you. This ensures a solid pre-approval that will decrease your stress while in contract. She is also available to run payment scenarios and write pre-approval letters as you are house hunting.

Image

Ralph Green

Loan Officer| NMLS #866906

As a “loan structuring specialist"", Ralph will thoroughly review the documents you have provided, research loan programs and guidelines, get you pre-approved, and call you to review all the loan options available to you. This ensures a solid pre-approval that will decrease your stress while in contract. He is also available to run payment scenarios and write pre-approval letters as you are house hunting.

Image

Heather Case-Hail

Loan Officer | NMLS #1452909

Heather is here to help you in the beginning stages of the mortgage process. She will assist you in completing your application, running a pre-qualification and gathering all the required documentation needed to obtain a full pre-approval. Her goal is to ensure we have a solid path to helping you achieve your long- and short-term goals by defining what loan programs will work best for your unique situation.

Image

Chris Richey

Loan Officer | NMLS #1413816

As a “loan structuring specialist"", Chris will thoroughly review the documents you have provided, research loan programs and guidelines, get you pre-approved, and call you to review all the loan options available to you. This ensures a solid pre-approval that will decrease your stress while in contract. He is also available to run payment scenarios and write pre-approval letters as you are house hunting.

Ready to get started?

Get in touch to discuss your home financing goals and explore next steps together.

Office Hours

Monday - Friday

Saturday

Sunday

8:00AM - 5:00PM

Closed

Closed

Monday - Friday

8:00AM - 5:00PM

Saturday

Closed

Sunday

Closed

NMLS ID #391610

I am authorized to do business in the states of California, Idaho, Oregon and Washington. Licensed by the Department of Financial Protection and Innovation under the California Residential Mortgage Lending Act; OR ML-176;

Send us a message

Find the loan that works for you

See what we offer

Whether you’re buying your first home, exploring down payment assistance, relocating for military service or purchasing in a high-cost market, Guild offers a range of loan programs designed to meet different needs and situations.

See all loan programs

Video gallery

Homebot logo

home equity insights

Get smart about your home's value

For illustrative purposes only. Guild Mortgage is not affiliated with Homebot. Clicking the above links redirects to Homebot controlled sites.

Guild Mortgage Logo

Get my app

Mortgage updates on the go

Apple Store LogoGoogle Play Store Logo

Available on Google Play and Apple App Store