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Building trust, one borrower at a time.

Find out how we performed in the J.D. Power 2025 U.S. Mortgage Servicer Satisfaction Study.

About me

I began my mortgage industry journey in September 2013 as a marketing representative and loan officer assistant. Within six months, I earned my mortgage license and started originating loans independently. Over the past 12 years, I’ve built my business by forming genuine connections within the community, focusing on small businesses and self-employed individuals.

My passion lies in helping others achieve homeownership—whether it’s guiding first-time buyers through the process or supporting families as they sell their first home and upgrade to their forever home. I believe in empowering my clients with knowledge. My goal isn’t just to provide a mortgage; it’s to educate clients on the options available, giving them the tools to make the best decisions for themselves and their families.

In 2020, I took a pivotal step in my personal and professional growth by starting coaching with Cyndi Garza and Optimized Success. This decision not only transformed my approach as a loan officer but also ignited a passion for helping others grow personally so they can achieve success in their businesses. In 2023, I became a coach with Optimized Success, a role that has brought immense fulfillment as I guide and encourage others on their journeys. I pray that God uses me to inspire growth in others, just as others have done for me.

I also take pride in specializing in loans for self-employed buyers, a segment often overlooked in the industry. I enjoy the challenge of helping them balance running successful businesses while navigating the path to homeownership.

Above all, I strive to be a lifelong resource for my clients. Whether they have questions about mortgages or broader financial decisions, I’m here to offer guidance—not just during active transactions, but whenever they need support.

Outside of work, I reside in Kansas City, Missouri, and cherish time with my four children, whose ages range from 16 to 26. They are my inspiration and my greatest joy.

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Let’s find the right home loan for you

We have loan options to fit every situation, from down payment assistance programs for first-time homebuyers to government-sponsored programs for military families and rural residents or jumbo loans in high-cost markets.

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Testimonials

Testimonials
4.94 out of 5.0 stars
5.0
4.77
4.94
5.0
Jill
Sep 29, 2025
Kansas City, MO
Verified

Quick response, ran right on schedule
Chanel
Sep 20, 2025
Kansas City, MO
Verified

I recently represented a buyer on a new build, and Kim Downs was the loan officer. Communication was excellent throughout, things were completed ahead of schedule, and the process was seamless from start to finish. Kim’s professionalism made for a smooth and stress-free closing.
Heather B
Sep 15, 2025
Verified

The whole loan process was smooth and efficient. They communicated all the way through the loan process. Everyone on the team was nice and friendly. I will definitely go back to Guild when interest rates go down and I refinance!
Heather
Sep 12, 2025
Smithville, MO
Verified

The whole loan process was smooth and efficient. They communicated the all the way through and worked with my schedule to get them what they needed for supporting documentation without holding up the loan process. Everyone on the team was nice and friendly. I will definitely go back to Guild when interest rates go down and I refinance!
Andrea K
Sep 08, 2025
Verified

Kim and Jennifer were the best loan people I've ever worked with. I never knew that a loan office could be so helpful - my first home, purchased before this one, was an entirely different experience. Any time there was an issue or a hiccup, Kim and Jennifer figured out how to address it or work around it. I am so impressed by Kim and Jennifer and I recommend them without hesitation!!!
Andrea
Sep 05, 2025
Kansas City, KS
Verified

Kim and Jennifer were the best loan people I've ever worked with. I never knew that a loan office could be so helpful - my first home, purchased before this one, was an entirely different experience. I am so impressed by Kim and Jennifer that I plan to recommend them to all my friends, family, and colleagues. Thank you to them both for their wonderful assistance!!!

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Awards

Causes & Memberships

member of Guild Giving
NMLS ID #1130753
I am authorized to do business in the states of Kansas and Missouri.